Processes are considered an initial part of the operation of a company until it becomes a fundamental part of the organizational structure. The staff performs activities unrelated to a department, which doubles the number of functions performed by the department affecting the time allocated for their execution or of the services provided to customers. This organization shows a lack of interdepartmental communication and of execution of activities and omission of them and processes to be followed by departments. The company object of study provides its services, sales of products as well as accessories for its.
This allows improving the efficiency in the organization's operations and the company's value.
It is essential to have both an adequate management and structure of the it processes and services because that contributes to meet the needs of the organization, and the ones of users or companies that request a service or product. In addition, such non-optimized processes derive in problems when providing IT services because they cannot complete their projects due to misuse or lack of infrastructure, communication, security, communication with suppliers, customer complaints, and others that affect credibility and trust and may lead to loss of customers. The inadequacy in processes results in little or no advantage in comparison to similar companies in the market these companies are competing. However, small and medium size companies rarely make use of established standards or good practices in their processes, making this aspect vulnerable to errors since these processes lack organization and communication among the composing departments is not adequate. It is no surprise to see that most companies rely on and need information technologies (ITS) to perform their functions, which main objectives are to provide services and products of the highest quality. For this reason, all levels of the organization, from management to the areas closest to clients, must be involved in this process. Such solutions must go hand in hand with the implementation of good practices for ensuring the best quality management. The main goal of the company is to provide clients with a better service in a short response time, low prices, and good customer support.īusiness process modeling role is to analyze each level of the organization and monitor every department and the processes performed, with the objective of identifying weaknesses and strengths and proposing, trying and implementing solutions in the organization.
Process management allows a better control of the activities and tasks performed.
#L business process monitor full
in Science by Instituto Tecnológico de Estudios Superiores de Monterrey, Member of the National Researchers System Level 1 Reseacher, Full Time Professor at Universidad Autónoma del Estado de Hidalgo e-mail: businesses organizations are involved in a continuous competition regarding products and services, which has led to an increased concern on the inner workings as well as finding ways for improving, which help increase profitability in business. in Science by Instituto Tecnológico de Estudios Superiores de Monterrey, Member of the National Researchers System Level 1 Reseacher, Full Time Professor at Universidad Autónoma del Estado de Hidalgo e-mail: Ph.D. in Information Technologies Management by Universidad Autónoma del Carmen e-mail: Ph.D. in Computing Systems by Universidad del Sur, Tuxtla Gutiérrez, Chiapas Universidad Autónoma del Carmen, Faculty of Information Techonologies Researcher, Full Time Professor Ciudad del Carmen, Campeche, México: e-mail: M.S. in Computing Systems by Universidad del Sur, Tuxtla Gutiérrez, Chiapas Universidad Autónoma del Carmen, Faculty of Information Techonologies Researcher, Full Time Professor Ciudad del Carmen, Campeche, México: e-mail: Ph.D. in Computing Systems by Universidad del Sur, Tuxtla Gutiérrez, Chiapas Universidad Autónoma del Carmen, Faculty of Information Techonologies Researcher, Full Time Professor Ciudad del Carmen, Campeche, México: e-mail: Calle 56 # 4, Postal code: 24180, Ciudad del Carmen, Campeche, México.
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